Hewlett Packard Reviews and Complaints

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Hewlett Packard Reviews

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  • Hewlett Packard Printer customer Service



    Bought a new printer 4650 Hp Office Jet all in one series. Tech said after we gave him access to computer that it was the computer! Only one year old and had been working perfectly. We had printed about 10 pictures when it stopped working. He said he was going to connect us to a special tech that it was the drivers on our computer. It would only cost us $129.00, Don't have the money right now and thanked hem for their time. Somehow, it had gotten disconnected from wi-fi and my grandson found the problem. Printing pictures again. Techs that know nothing about computers? I feel like... More...
    (Miscellaneous)
    Iowagiggles's Picture   Iowagiggles    0 Comments   Comments
  • HP Notebook PC, DV7-3079WM



    Hewlett Pacakrd built it, and they won't stand behind it....Walmart sold it, and they won't stand behind it, Asurion Services Plans of Florida sold a $99 extended warranty plan through Walmart, and THEY won't stand behind it. At this point, after being passed around between the customer service departments of all the above, I'm not really sure who is responsible, but I'll bet my State Attorney General's Office will figure it out!! Two years ago, my grandson bought this computer to pursue a degree via on-line college. Exactly one year to the day after paying... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • support/warranty



    My touchsmart desktop ,vista, crashed. After several days on the phone with teck support I was told I had to take it back to factory defaults. I lost 5 years of pictures. The computer is over 2 years old. Last year I purchased and extended warranty. I was told last week that I had no warranty. I purchases a one year so I could get it fixed but continued to fight for the extended one I purchased. I received recovery discs for 20.00 and tried to install them. I got an error that my hard drive was bad. Back to teck support. Tried to get me to take out the hard drive. refused. Got a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    lucy42's Picture   lucy42    0 Comments   Comments
  • Laptop Failure



    HP DV9000 Overheats - warranty service. Hewlett Packard and Nvidia Corporation has knowingly sold defective laptops. The laptops overheat and sometimes catch fire. HP is only fixing some of the laptops. I have been told my laptop will NOT be fixed. there is a class action suit against HP and the latest is that a judge has ruled in HP's favor. That ruling is being challenged. In November of 2007, HP and Nvidia Corporation knew about the problem. I purchased in 2008. There is an "extended warranty" available for only "certain" video chips. The video chips affected... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • HP DV9000 Overheats



    Hewlett Packard and Nvidia Corporation has knowingly sold defective laptops. The laptops overheat and sometimes catch fire. HP is only fixing some of the laptops. I have been told my laptop will NOT be fixed. there is a class action suit against HP and the latest is that a judge has ruled in HP's favor. That ruling is being challenged. In November of 2007, HP and Nvidia Corporation knew about the problem. I purchased in 2008. There is an "extended warranty" available for only "certain" video chips. The video chips affected are much more than HP and Nvidia claim.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    rsdunphy's Picture   rsdunphy    1 Comments   Comments
  • Warranty and Recall



    My laptop went out during the begining session of my online classes. The part that caused the crash is on recall by the company. I had to purchase another laptop do to the fact that my classes were online and required login several times a week. When i did get around to call about the problem i was told that my warranty was out and i had to pay almost an amount for a new one. If a recall is issued what does it matter that the warranty is out. By the time you make all the different phone calls the time is later and later and the problem never gets solved. I would never recommend this... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • HP laptops



    I purchased a HP notbook laptop computer and a year later it went out. I was in the middle of school and had to buy a new computer to finish. I called HP after i had finished and was told that my warranty was out. I explained that there was an OFFICIAL recall on the part that caused the computer to crash and why it had taken me so long to contact them but was told that i would have to pay 345.00 dollars to fix the part that they had the RECALL on because my waranty was out. his is so ridiculous that a company would issue a recall but you have to have a warranty for it to be upheld. HP... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    alisicia's Picture   alisicia    0 Comments   Comments
  • Poor Warranty



    On December 12 I bought a Pavillion dm3 laptop. About a month later the left side of the LCD screen became unresponsive and showed some random patterns. I was told twice by HP that this was not covered under warranty, because it had to be caused by external forces on the screen. I am not aware of any dropping, pinching, bumping or other damage and there is no sign of physical damage anywhere on the computer. I believe that the refusal to cover this under warranty is unacceptable. Wouter Roorda More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Wouter's Picture   Wouter    0 Comments   Comments
  • Warranty



    Did you know that when asked to provide a credit card number as collatoral, HP's policy is that you can provide any credit card number even if it isn't yours? Well this just happened to me as I spoke to HP representatives in India. I own a Presario Laptop (still under warranty) and after a battery test, I was instructed to make contact with the company to obtain a replacement. But after being asked to provide a credit card number for security purposes I declined. I was not comfortable doing so. Hence, I was instructed that the laptop along with the defective battery to be... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    ereyes's Picture   ereyes    0 Comments   Comments
  • Complaint



    I purchased a Pavillion a year ago October. My computer crashed two weeks after the warranty. I called their tech support and was told I'd have to purchase a new hard drive. It took several phone calls. One call had so much noise in the background I could not hear what he was telling me. Called again (India)could not understand what he was saying nor could he understand me. Finally I was told to mail the old hard drive back and they would see what the problem was with the computer. I got the hard drive in the mail two days later. I also got a second hard drive, but no recovery... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    YiaYia63's Picture   YiaYia63    0 Comments   Comments
  • printer HPL7780



    I purchased this unit from Quills Office Supply brand new for $499.00. One month after the purchase I've had one problem after another. Subsequently I was told to purchase an extended warranty from HP which I did. The problems continued. I spoke with a supervisor at HP this afternoon, his name is Nitesh, he informed me that due to the recurring problems with the printer he would be sending out a replacement. 1 Hour later Nitesh phoned me stating that he was unable to replace the defective item. I use this printer for business. I am so disappointed with Hewlett Packard. If this... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    omegaj's Picture   omegaj    0 Comments   Comments

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