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Hewlett Packard Support Ticket - Laptop Failure

Hewlett Packard Support Ticket

Laptop Failure

Created By: rsdunphy's Picture rsdunphy Last Reply: rsdunphy's Picture rsdunphy
Priority Level: [Emergency] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

HP DV9000 Overheats - warranty service. Hewlett Packard and Nvidia Corporation has knowingly sold defective laptops. The laptops overheat and sometimes catch fire. HP is only fixing some of the laptops. I have been told my laptop will NOT be fixed. there is a class action suit against HP and the latest is that a judge has ruled in HP's favor. That ruling is being challenged. In November of 2007, HP and Nvidia Corporation knew about the problem. I purchased in 2008. There is an "extended warranty" available for only "certain" video chips. The video chips affected are much more than HP and Nvidia claim. I contacted HP service and was told that my laptop will NOT be repaired. However, if I send it with $300 it will be fixed. Then of course, 18months later the laptop will overheat and the video chip will fail due to design failure.


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